Refund policy

Return & Refund Policy - Crimson Petals Boutique

We take great pride in the craftsmanship of every piece. If you're not completely satisfied with your purchase, we're here to help.

Eligibility

  • Returns are accepted within 7 days of delivery.
  • Items must be unused, unworn, and in their original condition with all tags attached.
  • Final sale items are not eligible for return.

Restocking Fee Standard returns are subject to a 10% restocking fee, deducted from the refund amount. This fee is waived if you choose to receive store credit instead of a refund. The restocking fee is also waived for items that arrive damaged or defective.

Damaged or Defective Items If you received a damaged or defective item, please contact us at LuluCruzag@gmail.com within 48 hours of delivery with the following:

  • Your order number
  • A description of the damage or defect
  • Clear photos of the damaged item, including:
    • The affected area(s) up close
    • The full item
    • The original packaging (if applicable)

We will review your submission and respond within 48 hours. Due to the handcrafted and one-of-a-kind nature of our pieces, approved damage claims will be resolved with store credit equal to the value of the item. Replacements cannot be guaranteed as no two pieces are exactly alike.

How to Request a Return

  1. Log in to your customer account and navigate to your order history.
  2. Select the order and item(s) you'd like to return and submit a return request.
  3. You will receive a confirmation email. Once your request is reviewed and approved, you'll receive a prepaid return shipping label along with further instructions.
  4. Once we receive and inspect the item, we'll process your refund or store credit within 10 business days.

Return Shipping

  • Crimson Petals Boutique provides a prepaid return shipping label for all approved standard returns. The cost of the return label will be deducted from your refund or store credit amount.
  • For damaged or defective items, return shipping is covered in full by Crimson Petals Boutique at no cost to you.
  • We recommend keeping your tracking information until your return is fully processed.

Refunds & Store Credit

  • Refund: Approved refunds will be issued to the original payment method within 10 business days of receiving the returned item, minus a 10% restocking fee and the cost of the return shipping label.
  • Store credit: If you prefer store credit, the restocking fee is waived. The cost of the return shipping label will be deducted from your store credit amount. Store credit will be applied to your account within 10 business days of receiving the returned item.

Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we've approved your return, please contact us at LuluCruzag@gmail.com.


Items sent back to us without first requesting a return will not be accepted.